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Sparkletastic

Glass

Handmade in Hampshire

Cookies and privacy policy

Take a deep breath, this does make sense if you read it carefully.

This website is run by Sparkletastic glass using wix.com as our web host.

We can be contacted at sparkletasticglass@outlook.com

Information We Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or completing your details in the order form or if you email me;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with our Policy and Terms of Use. I use your information as necessary to comply with my obligations under our Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Mark Woollett, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sparkletasticglass@outlook.com

Address:
15, Alexandra Road
Fordingbridge
Hants
SP6 1EJ
UK
Telephone: 07917 318563

We have not given permission for wix.com to use any consumer information for anything other than the above purposes.

Payment via this website is arranged by wix and uses PayPal and swipe (amongst others) and the data that you provide to them is not passed onto Sparkletastic Glass other than you name, address, confirmation (or otherwise) of payment and order details.

 

As of 19/6/18 our google analytics account will be deleted in order for us to be compliant with the general data protection regulation 2018. Data analysis may be used by the wix platform to inform us of how the site is used and by whom.

Information such as your name and address that you supply when you order from us will be stored in our wordpress/website/wix and in our business accounts. We will use it to fulfil the order that you make. Your credit card/bank details are processed by paypal so we do not have access to that information.

 

Prior to 19/6/18 we used Google analytics to generate information about how our website was being used and had the following cookies policy:

Cookies policy

By using this website you are agreeing to the use of cookies that Google analytics uses to gather information about users of this website.

You can change your browser settings to reject cookies but this may mean you cannot make full use of the website. More information about managing cookies can be found at http://www.allaboutcookies.org/

Google analytics privacy policy can be viewed at https://www.google.com/intl/en/policies/privacy/

The tracking ID used for this website is UA-89789339-2

The names of the cookies that this website uses are:

CONSENT

_ga – This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

_gat – This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes. The main purpose of this cookie is: Performance

_gid – This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and pdate a unique value for each page visited. The main purpose of this cookie is: Performance

NID – a third person cookie set by google to remember your selections or preferences that you’ve already made when looking at information or using a service.

DYNSRV – a session load balancing cookie that is used by the server

PHPSESSID – a session cookie that is a unique identifier used by our content management system (cms) WordPress.